{"id":1314,"date":"2023-03-14T14:21:56","date_gmt":"2023-03-14T14:21:56","guid":{"rendered":"https:\/\/tecnologia.vamtam.com\/?page_id=1314"},"modified":"2025-01-16T09:02:39","modified_gmt":"2025-01-16T09:02:39","slug":"faq","status":"publish","type":"page","link":"https:\/\/centrionics.com\/stage\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1314\" class=\"elementor elementor-1314\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a668bb8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a668bb8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4410990\" data-id=\"4410990\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-09e697d animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"09e697d\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;,&quot;_animation_tablet&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6740fe5 elementor-widget elementor-widget-spacer\" data-id=\"6740fe5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d87787f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d87787f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-aadef22\" data-id=\"aadef22\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"vamtam-has-theme-widget-styles elementor-element elementor-element-124be31 elementor-widget elementor-widget-toggle\" data-id=\"124be31\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1911\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What industries do Centrionics serve?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1911\"><p>Centrionics provides advanced process analytical instruments and services to a wide range of industries, including:<\/p><ul><li>Oil &amp; Gas<\/li><li>Power<\/li><li>Plants\/Energy<\/li><li>Semiconductors<\/li><li>Food &amp; Beverage<\/li><li>Oleochemicals (Palm Oil)<\/li><li>Rubber &amp; Latex<\/li><li>Pharmaceuticals<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1912\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What services do you offer?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1912\"><p>We offer tailored solutions to meet the unique needs of your industry, including:<\/p><ul><li>Process Analytical Instruments<\/li><li>System Integration &amp; Fabrication<\/li><li>Customized Analytical Standards &amp; Reagents<\/li><li>Comprehensive Research &amp; Development Services<\/li><li>Calibration &amp; Validation Services<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1913\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can you help optimize our operations?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1913\"><p style=\"text-align: left;\">We provide precise, reliable, and timely data that enhances operational efficiency, ensures compliance with regulations, and reduces environmental impact. Our tailored solutions help businesses address specific challenges, improve decision-making, and drive continuous improvement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1914\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1914\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the support offered by you?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1914\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1914\"><p>We believe in long-term partnerships and offer unparalleled customer support, including:<\/p><ul><li>Training and Product Familiarization<\/li><li>Routine Calibration and Maintenance<\/li><li>On-site Technical Support<\/li><li>Remote Troubleshooting and Diagnostics<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1915\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1915\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How are you different?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1915\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1915\"><p>We are known for:<\/p><ul><li><strong>Tailored Solutions<\/strong> that are customized to your industry and specific challenges.<\/li><li><strong>High-Quality, Reliable Instruments<\/strong> that meet international standards.<\/li><li><strong>Exceptional Support<\/strong> through the entire lifecycle of your equipment.<\/li><li><strong>Decades of Expertise<\/strong> with a strong regional presence in Southeast Asia.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1916\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1916\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do you maximize responsiveness?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1916\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1916\"><p>At Centrionics, we are designed for responsiveness. Our approach integrates seamless communication and proactive support systems to deliver solutions that keep your operations running smoothly. Here\u2019s how we maximize responsiveness:<\/p><ul><li><strong>Proactive Service Management<\/strong>: We adopt a standards-based approach for optimizing technology lifecycle and system management, minimizing the need for constant emergency interventions.<\/li><li><strong>Direct Access to Support<\/strong>: Clients enjoy direct communication with our experts, cutting down delays and enabling us to quickly identify gaps and offer tailored solutions.<\/li><li><strong>Service Level Agreement (SLA)<\/strong>: Our SLAs prioritize your needs with clear response times categorized into P1, P2, P3, and P4:<ul><li><strong>P1<\/strong>: Major system outage or critical service interruption.<\/li><li><strong>P2<\/strong>: Urgent technical issues impacting operations.<\/li><li><strong>P3<\/strong>: Minor technical problems or inquiries.<\/li><li><strong>P4<\/strong>: Routine requests.<\/li><\/ul><\/li><li><strong>Continuous Improvement<\/strong>: We collect insights from every interaction to identify areas for improvement and enhance our service over time.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-1917\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1917\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"vamtamtheme- vamtam-theme-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened vamtamtheme- vamtam-theme-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I contact you?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1917\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1917\"><p>We make it easy for you to reach out, whether you\u2019re looking for sales support, technical assistance, or career opportunities. Here\u2019s how you can get in touch with us:<\/p><h5>Sales Inquiries<\/h5><ul><li><strong>Email:<\/strong> <a href=\"mailto:sales@centrionics.com\">sales@centrionics.com<\/a><\/li><li><strong>Phone:<\/strong> <a href=\"tel:+60355252568\">+603 5525 2568<\/a><\/li><li><span style=\"font-weight: bold;\">Whatsapp:<\/span> Chat with our sales experts on <a href=\"http:\/\/wasap.my\/601121242568\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a> for real-time assistance.<\/li><li><strong>Website:<\/strong> Fill out our <a href=\"#form\">contact form<\/a> to request a personalized quote or schedule a consultation.<\/li><\/ul><h5>Support &amp; Technical Assistance<\/h5><ul><li><strong>Email:<\/strong> <a href=\"mailto:help@centrionics.com\">help@centrionics.com<\/a><\/li><li><strong>Phone:<\/strong> <a href=\"tel:+60355252568\">+603 5525 2568<\/a><\/li><li><strong>Whatsapp:<\/strong> Chat with our experts on <a href=\"http:\/\/wasap.my\/601121242568\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a> for real-time assistance.<\/li><\/ul><h5>Careers<\/h5><ul><li><strong>Email:<\/strong> <a href=\"mailto:hr@centrionics.com\">hr@centrionics.com<\/a><\/li><li><strong>Phone:<\/strong>\u00a0<a style=\"transition-property: all; outline: 0px;\" href=\"tel:+60355252568\">+603 5525 2568<\/a><\/li><li><strong>Website:<\/strong> Visit our <a title=\"Careers\" href=\"https:\/\/centrionics.com\/stage\/careers\/\">careers page<\/a> to learn more about working with us.<\/li><\/ul><p>We\u2019re here to assist you in every way possible!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions What industries do Centrionics serve? Centrionics provides advanced process analytical instruments and services to a wide range of industries, including: Oil &amp; Gas Power Plants\/Energy Semiconductors Food &amp; Beverage Oleochemicals (Palm Oil) Rubber &amp; Latex Pharmaceuticals What services do you offer? We offer tailored solutions to meet the unique needs of your&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1314","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/pages\/1314","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/comments?post=1314"}],"version-history":[{"count":3,"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/pages\/1314\/revisions"}],"predecessor-version":[{"id":990049,"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/pages\/1314\/revisions\/990049"}],"wp:attachment":[{"href":"https:\/\/centrionics.com\/stage\/wp-json\/wp\/v2\/media?parent=1314"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}