Job Description

• Responsible for overseeing equipment, after sales and service activities, including cold callings, planning customer and site visits, creating and building rapport, consultation on all opportunities, and obtaining all key contacts (telephone numbers and emails)
• Apply all information in Customer Relationship Management (CRM) and use day-to-day reporting systems effectively.
• Understand the technical features, functionalities, and benefits of our products and services.
• Understand customer needs, pain points, and business challenges to create customized sales proposals with the sales team.
• Conduct product demonstrations to showcase key features and functionalities, addressing technical questions and concerns from customers.
• Work closely with technical departments to secure new equipment inquiries.
• Provide pre-sales support by answering technical inquiries and participating in sales meetings.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Develop and deliver technical documentation, including user manuals, technical specifications, and product training sessions.
• Collaborate with internal teams to gather technical requirements and ensure that successful implementation of solutions.
• Provide after-sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
• Provide active feedback and insights from the market to the product development and marketing team.
• Participate in sales meetings, trade shows, and industry events to promote our products or services.
• Stay updated on industry trends, market dynamics and competitor offerings. 
• Perform any ad-hoc tasks assigned by superiors and be flexible to multitasking whenever required