Job Description

• Customer Communication & Support
  • Handle incoming sales and service inquiries via phone, email, and other channels.
  • Act as the first point of contact for Thai customers, providing prompt and professional responses.
• Quotation & Documentation
  • Prepare and follow up on quotations in coordination with the sales team.
  • Process and track Purchase Orders (PO), Delivery Orders (DO), and Invoices.
  • Maintain proper documentation for each transaction.
• Service Coordination
  • Liaise with customers and Service Engineers to plan and schedule service jobs.
  • Track service progress and update relevant parties on job status.
  • Ensure engineers have the necessary tools, parts, and documentation.
  • Office & Call Management
  • Answer incoming calls, direct them appropriately, and ensure all queries are followed up.
  • Support administrative tasks related to office operations in Thailand.
• Business Trips
  • Willingness to travel to HQ (Malaysia) & attend business trips if required.
    
    

Requirements

• Thai nationality, fluent in Thai and English.
• At least 2–3 years of experience in sales coordination, customer service, or office admin.
• Proficient in Microsoft Office and basic ERP systems.
• Organized, detail-oriented, and customer-focused.